Questions, answered plainly

We deliver to any address in the United Kingdom. Orders going elsewhere: email qiongflyowo@126.com before you buy and we will tell you what is possible.

A flat £4.50 per order, and free once the bag passes £35. It is applied in the bag automatically — there is no code to enter.

[To confirm with the fulfilment partner: standard delivery is expected within 3–5 business days of dispatch.] Orders are packed the next business day after payment clears, and a tracking number is emailed the moment the carrier scans the parcel.

Usually. If your date is tight, order early and put the date in the order notes — we will flag anything that cannot make it. For a specific date, email qiongflyowo@126.com first and we will confirm before you pay.

The cards and wallets listed in the footer — Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Link. Payments are handled by our payment provider; we never see or store your card details.

Yes. The site runs over HTTPS with HSTS enforced, and the payment step runs on the processor's own systems, certified to PCI DSS. Your card number never touches our servers.

[To confirm: unused items in their original packaging are returnable within 30 days of delivery.] Email us with your order number first and we will send a return authorisation and the address to post it to. Refunds go back to the original payment method.

Titles, photography, specifications and prices all come from a single product record we maintain, so each line stays right in one place. Buying, paying and delivery all happen here on www.vidillo.com.

Yes. Email qiongflyowo@126.com with the lines, quantities and delivery postcode and we will quote a volume price and a lead time.

No — Vidillo is mail order only. Keeping a shopfront out of the overhead is part of how the prices stay where they are.

Because every entry has a number, a department and a record of its own. It is a filing system rather than a themed boutique — which is why kitchen storage, hair chalk and Christmas garlands can sit a few pages apart without either looking out of place.